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The Back of Your Bill | ||
The back of our "regular" water bill contains definitions of often-used terms in our accounting department:
| Water Usage: The charge for the actual amount of water registered on the meter. |
| System Operations Charge: A bimonthly charge based on meter size (prorated daily) used to cover a portion of each customer's share of maintaining the District's operations and facility infrastructure. |
| Pumping Charge: The pumping charge is the electricity cost to deliver water to various elevations throughout the District. This charge is billed on the amount of water that registers on your meter. |
| Account Setup Charge: A charge for establishing a customer's water account. |
| SDCWA IAC Charge: San Diego County Water Authority Infrastructure Access Charge - A charge assessed by the SDCWA that is based on meter size and passed directly through to SDCWA to cover fixed expenditures. Visit www.sdcwa.org for more information. |
| Frugal User Discount: A 30% credit against the monthly service charge for customers using 12 units or water or less bimonthly. |
| Payment Reminder Notice: A letter sent to a customer if payment has not been received by 5:00 PM on the due date. |
| Delinquent Charge: A charge applied to the account for payments received after the due date shown on the bill. |
| Lock Off Notification Charge: A charge for the delivery of a 48-hour service termination notice. |
| Lock Off / Reconnect Charge: A charge for disconnection and restoration of service required due to nonpayment of a bill. |
| Returned Payments (Checks, Automatic Deductions, Credit Cards): A charge will be imposed for each payment returned by your financial institution. Returned payments are considered as non-payment of your water bill and if not cleared within 48-hours of the District's notification to you, your water service will be terminated. Service will be restored upon payment of all outstanding amounts due, including the required security deposit. |
| Disputed Billing: You may initiate a complaint or request an investigation relating to billed charges by presenting your complaint or request to the District, by mail or in person, at 1920 North Iris Lane, Escondido, CA 92026; by telephoning the Director of Finance at (760) 745-5522; or, by email at info@rinconwater.org at least 48-hours prior to the due date of the bill. |
| The back of our "Payment Reminder" water bill contains descriptions of actions associated with our late-payment policies: : |
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Delinquent
Payments and Discontinuance of Service:
If you receive a delinquent water bill and do not pay it or
do not make arrangements to pay it with the billing department
by the date shown on the reverse side of this notice, the
following actions will occur: A door hanger notifying you of pending service termination will be hung at your service address and you will be charged a fee for this notification. If you do not pay the bill or make arrangements to pay within 48-hours of the door hanger delivery, your water service will be scheduled for shut off. An attempt to contact you by telephone will be made prior to the scheduled shut off using the phone number in your customer file. If contact by telephone is unsuccessful, your water will be shut off and you will be charged a lock-off fee. At the time your water service is restored, you will be charged an additional restoration fee and security deposit will be required. The account balance, all charges, and deposits are due and payable prior to service restoration. If you are unable to pay the delinquent bill in full, please contact the District office at least 48-hours prior to the termination of water service to request payment arrangements. |
| Disputed Billing: You may initiate a complaint or request an investigation relating to billed charges by presenting your complaint or request to the District, by mail or in person, at 1920 North Iris Lane, Escondido, CA 92026; by telephoning the Director of Finance at (760) 745-5522; or, by email at info@rinconwater.org at least 48-hours prior to the due date of the bill. |
| Returned Payments (Checks, Automatic Deductions, Credit Cards): A charge will be imposed for each payment returned by your financial institution. Returned payments are considered as non-payment of your water bill and if not cleared within 48-hours of the District's notification to you, your water service will be terminated. Service will be restored upon payment of all outstanding amounts due, including the required security deposit. |