Serving the Greater

Escondido Valley Since 1954

Frequently Asked Questions

Water Service

Am I in your Service Area?

Check here to see if we serve your address.

When Can I Start Water Service?

If completing the online start service form, your request will be processed in two business days. If calling to start service, your request will be processed the next business day. Service can be started the same day or after hours for the additional fee of $100. Please note that you will need to start sewer service separately with the City of Escondido – their number is 760-839-4682.

When Should I End Water Service?

You can end water service by completing the online stop service form or by calling the office. Please note that if there is a delay between when you stop service and the new tenants/owners start service, there may be an additional fee to the new tenant/owner to restore water service.

Why Don’t I Have Water Service?

If you have just moved into your residence, you need to call us to set up your water service in order to establish a new account. If you are not a new Rincon Water customer and you don't have water flow, check on the following:

  • Have you had any landscape projects or home repairs performed by someone else? Often these types of projects require that the water be turned off; either at the shut-off valve located near your house or the shut-off valve located on the customer side of the water meter.
  • Did you make your payment? If we have not received payment on your account by the due date your service may be interrupted until it is received.
  • If none of these apply to you, and your neighbors are experiencing the same problem, there may be an outage in your area. Contact us at 760-745-5522 to report it and/or receive information on the outage duration.

Does Rincon Water provide sewer service?

No, Rincon Water does not provide sewer service. This service is provided by the City of Escondido and customers can sign up for sewer service by calling 760-839-4682. Please use the same service start date as Rincon Water for billing purposes.

My water pressure seems too high/low?

Water pressure is created by water making its way through the distribution system to your tap. The water pressure at your home depends upon its elevation and your proximity to the reservoir that serves your home.

If your water pressure is too high, you can install a water pressure regulator to lower your pressure. If you already have a pressure regulator, a simple adjustment may be all that is necessary. We recommend a plumber adjust your pressure regulator in order to protect the piping and appliances in your home.

If your water pressure is too low, it could be the result of many factors, including a faulty pressure regulator, water leaks, mineral deposits clogging the faucet aerator, a faulty adjustment of the pressure regulator, or a faulty water softener. Low pressure can also occur when a valve is not returned to a fully open position following landscape maintenance or plumbing repairs. If you have a pressure regulator, check to see if it is adjusted to the proper setting, between 50-60 PSI.

Billing and Payments

How often am I billed?

Rincon Water currently issues a monthly bill so customers can expect a new bill every month, typically the first week of the month. The billing period is approximately 30 days and ends around the middle of the previous month.

What is the Deposit?

For residential accounts, a minimum $150 deposit is placed on all residential accounts. However, the deposit may be waived if you can obtain a "letter of credit" from a previous or current utility company, prior to your first day of water service - request a letter from SDG&E here. The letter needs to show satisfactory payment, defined as: no more than 1 late charge in 12 months, no returned payment charges, no disconnections for non-payment, or no bankruptcies or liens filed. The deposit will be included with your first bill. If a satisfactory letter of credit is received prior to the first day of water service, by fax to 760-745-4235 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or in person at 1920 North Iris Lane, no deposit will be billed. Deposits for residential accounts will either be returned to the customer after maintaining a satisfactory payment history for 24 months or will be applied to the closing bill when the account is closed, whichever occurs first.

For non-residential accounts, minimum security deposits shall be collected based on meter size. The deposit will be applied to the closing bill when the account is closed.

What is the system operations charge on my bill for?

The systems operations charge pays to maintain the complex infrastructure of reservoirs, pipes, valves, fire hydrants and meter services. It also pays for the maintenance and administrative personnel who provide a reliable and safe water supply to District customers.

When should I pay my bill?

Bills are due and payable upon receipt. Payment should be made on or before the bill due date, which is on or after the 17th of each month. If your payment is not received by the due date, the account will be assessed a 10% delinquent fee and may be at risk for water service termination.

Is there a fee to pay by credit or debit card?

Yes, customers paying with a credit or debit card will be charged a fee.

Do you offer AutoPay?

Yes, AutoPay is available using checking or savings accounts. The program is free, easy, and convenient. Customer may enroll by using the ENROLLMENT FORM.

High or Low Bill

How does a unit relate to water used?

A unit is equal to 1,000 gallons.

What uses the most water in a single family home?

About 50 percent of water usage is devoted to outdoor uses for the average household in Southern California. Nationwide, landscape irrigation is estimated to account for nearly one-third of all residential water use. Please see www.watersmartsd.org for ways to reduce your water usage and lower your bill. Visit www.bewaterwise.com for water-saving ideas, tips, programs and devices. Go to www.socalwatersmart.com for residential rebates for more information on ways to.

Why Is My Water Bill Higher This Month?

If you see an increase in your water bill it may be due to a number of factors other than a billing error. Water consumption varies from month to month especially for outdoor water use, such as landscape irrigation; if it has been hot or we haven’t received much rain, you’re likely using more water. An increase may also indicate a problem with your system, for example a leaking plumbing fixture or a malfunctioning automatic sprinkler or drip system.

I think I may have a leak. What now?

Customers are responsible for anything beyond the customer side of the meter, this includes leaks. If you think you may have a leak, there are some simple things you can do to start checking. For more information on how to check for leaks, click here. For information on how to read your meter, click here.

Where is my meter located and how do I read it?

Most meters are located near the street in front of the property. Some are located in alleys or easements behind the property. Look for a concrete or plastic-covered box at ground level. Reading the meter is as simple as reading the odometer on a vehicle. For more information on how to locate and read your meter, click here.

What is the cost to fill my pool?

For an average-sized pool, about 25,000 gallons, it will cost approximately $150. This amount will be added to the regular monthly bill and in addition to the typical monthly costs.

Access Your Account Online

How do I sign up to view or pay my bill?

Click on the Account Access tab on the upper left of the Rincon Water homepage (located on the left-hand side of the screen), or click here, and follow the directions.

Will I continue to receive a paper bill?

Yes, unless you decide to go paperless. You can go paperless by sending an e-mail with your account number and "Paperless" in the subject line to This email address is being protected from spambots. You need JavaScript enabled to view it..

Board of Directors

When does the Board of Directors meet?

Board of Directors meetings are typically held on the second Tuesday of each month, beginning at 6:00 p.m. at the District office unless otherwise indicated. These meetings are open to the public and agendas can be obtained prior to the meeting on request or through the link provided on the District Calendar and Library.

How long is the term of office for the Board of Directors?

Directors serve a four year elected term. Election years vary depending on division.

What are the election procedures and deadlines?

Each director is elected for a term of four years. The terms of office are staggered so that elections are held in November of each even-numbered year. Directors representing Divisions 2 and 5 are elected each leap year, and directors representing Divisions 1, 3 and 4 are elected in the intervening even-numbered election years.

Individuals interested in serving on the Board of Directors are invited to visit the County of San Diego Registrar of Voters for the latest information on how to file as a candidate.

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