Customer Service

Will my name be sold to a mailing list company?  No, your privacy is important to us.  The names, addresses, and records of the District's customers and taxpayers are not available to the public, except to the extent required by law.

How much will it cost to fill my swimming pool?  Of course it depends on the size of your swimming pool. But the general rule of thumb is that the average pool holds about 25,000 gallons of water.  At the baseline price of $2.75/1,000 gallons, the cost to fill an average pool is about $69.

I'm going on a vacation for a month. Can I prepay my water bill? Sure! What a great way to avoid costly late fees.  Give us a call and we will average your water bill.

I pay my bills on the 1st of each month.  Can you change the due date of my water bill?  Unfortunately we can not change your due date, but if you call us on the first, we can tell you the amount of your bill. That way, you can write out your check and the bill will follow in about a week.

Where does Rincon's water come from?  Rincon provides water to about 28,200 people in the greater Escondido Valley.  Depending on geographical location, our customers receive one of two sources of water supply, determined by whether the service address is located in Improvement District 1 (ID 1) or Improvement District A (ID A).  Please see Water Quality  for specifics.  

There must be a leak somewhere on my property. Can you help me find it?  Although we wouldn't mind helping, liability issues prevent us from doing so.  However, we can provide tips for the "do-it-yourselfer" or offer a free residential survey that may help to pinpoint the problem.

While we were on vacation, our irrigation system broke and the water ran freely for 4 days.  I'm afraid I won't be able to afford my next water bill.  What should I do?  Please give us a call or stop by.  Each situation is unique, and we will do everything we can to work with you!

How can I be certain that the serviceman at my door is an actual Rincon employee? All of our employees carry Rincon photo identification.  They are more than happy to show it to you!

In the event of a catastrophic emergency, how long should I be prepared to go without water? Although Rincon practices emergency and disaster preparedness, it is impossible to predict damage caused by earthquakes and other natural disasters.  For this reason, it is not unreasonable to plan for a minimum of 5 - 7 days on your own without water or electrical utilities.  Be prepared - develop your own disaster preparedness plan.  Your plan should include guidelines for obtaining first-aid training, conducting practice drills, and storing food and water.  You will need to store at least one gallon of water per person per day for 5 - 7 days.

For the last week, I have seen water running off my neighbor's property.  Is there anything that Rincon can do about it? Often, in this scenario, the property owner is unaware of the situation. Additionally, it is not unusual for leaking water to travel underground quite some distance away  from the actual leak source. So the water running down your neighbor's driveway may be coming from another property.  If you are unable to address your neighbor directly, we will attempt to contact the property owner to apprise him/her of the situation.

Why wasn't I told in advance that my water would be turned off so that a leak could be fixed in my neighborhood? It's our policy to notify you in advance (by door hanger) when scheduled maintenance is occurring in your neighborhood that will cause your water service to be interrupted.  However, not all repairs are routine. Occasionally emergency situations occur and advance notice of repairs is not possible.  In this case, we work around the clock to restore water service to you as soon as possible. 

Why is there a system operations charge for my water meter?  Fixed water service costs such as maintenance of storage facilities, pipeline repair, meter reading, billing, and monitoring of water quality continue each month regardless of the amount of water you use. These costs are included in the "System Operations Charge" as a constant amount on each bill. This charge is based on the meter size and the number of units serviced. Variable costs such as water purchases, power, treatment and flow regulations are related to actual use and are included in the "per unit" charge for water.

What is the Infrastructure Access Charge on my water bill? This charge is a pass-through charge for the San Diego County Water Authority's Emergency Storage Project. 

What is ID 1 and ID A, and how do I know which one applies to me?  Rincon's service area is divided into ID A and ID 1. Under the provisions of the California Municipal Water District Act, these Improvement Districts were formed  within the parent district for the purpose of issuing general obligation bonds to finance the construction of a water distribution system.  Each Improvement District has its own surface water source.  In order to determine your source of water, you need to determine in which Improvement District your service address is located.  You can do this by noting the first two digits of your Rincon account number. Find that number in the chart  to the right:

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