Questions About Your Bill

Why Is My Water Bill Higher This Month? If you see an increase in your water bill it may be due to a number of factors other then a billing error. Water consumption varies from month to month especially for outdoor water use, such as landscape irrigation.  An increase may also indicate a problem with your system, for example a leaking plumbing fixture or a malfunctioning automatic sprinkler or drip system.  Learning to read your water meter can help you to determine if your increased usage is caused by any of these things.  Still at a loss on why your bill has increased?  Contact our Customer Service Representative, (760) 745-5522, and they will be happy to assist you.

Why Don’t I Have Water Service? If you have just moved into your residence, you need to call us to set up your water service in order to establish a new account. If you are not a new Rincon Water customer and you don't have water flow, check on the following:

Did you make your payment? If we have not received payment on your account by the due date your service may be interrupted until it is received. 

Have you had any landscape projects or home repairs performed by someone else?  Often these types of projects require that the water be turned off; either at the shut-off valve located near your house or the shut-off valve located on the customer side of the water meter, turning these back on may have been overlooked. 

If none of these apply to you, and your neighbors are experiencing the same problem, there may be an outage  in your area. Contact us at (760)745-5522 to report it and/or receive information on the outage duration.