New Phone System

The District has installed a Voice Over Internet Protocol (VOIP) telephone system with integrated call center software.  In addition to reducing our costs, the change should result in shorter wait (on hold) times for call-in customers and will route you directly to the staff member you would like to speak with.  We know some people like to reach a person first, just press 7 others like to be directed to the person they intended to call.  Our objective is to provide a higher level of service with reductions in costs and personnel.  Less overhead will reduce water bills for everyone.