Establishing Your New Account

Water Services

Reading Your Water Bill
Service Rules & Ordinances

The Back of Your Bill
Payment Options Reading Your Water Meter
Closing Your Old Account Checking for Leaks

 

 

Establishing Your New Account - Establishing a new account is a simple process that you can complete in person at our District office or if you have a fax machine you can complete the process over the telephone by calling (760) 745-5522.  

In order to establish your account,  we will ask you for basic information and your signature acknowledging that you will comply with the District's Service Rules & Regulations and accuracy of the information you provided.

A deposit is required but may be waived if you can provide a letter of credit from another utility company (minimum of 12 months previous service).  This letter of credit can have no more than two delinquent charges in 12 months, no return payment charges, no disconnections for non-payment, and no bankruptcies or liens filed. 

Another option is to provide us with a current credit report including public records. The current credit report can have no associated foreclosures, bankruptcies, liens, judgments, and more than two accounts listed as having been 60 days past due.

District staff will inform you of the deposit amount should one be necessary.  Your water service will begin within 24 hours and you will receive your water bill on a monthly basis.  .

Welcome to the neighborhood.  We look forward to serving you!
Closing Your Old Account - You can close your account by simply calling (760) 745-5522 and request the termination of service. You will need to provide us with a forwarding address and the date you would like service terminated.  Your water service will be discontinued within 24 hours of your request.  Any deposit on your account will be applied to the outstanding balance with the remainder sent to you in a check  or  a bill will be sent to you for any unpaid charges. Thank you for being a valued Rincon customer.
 

Payment Options - For your convenience, we accept cash, checks, direct payments, and most debit/credit cards.  Each time you receive your water bill, you will find a payment return envelope inside. You can mail in your payment, pay your account in person, phone in your debit/credit card payment, or drop your payment into the payment box located in the landscaped island in the District office parking lot. 

( For brevity, checks and money orders can be made out to RDDMWD.)
 

Would you like a more convenient way to pay your water bill? The Automatic Payment  Method program  may just be the answer!  You can choose automatic deductions from your checking, savings, or credit/debit card.  For checking or savings account deductions, you will need to provide a voided check with your application.   Download an application form by clicking here or use the one conveniently located on the back of your water bill.   
You will be billed shortly after the first of the month as usual.  The amount of your water bill will be automatically deducted from your checking or savings account on the fifteenth day after the billing date.  You will continue to receive a water statement so that you will always know the amount that will be deducted from your account and your current water use trends.  Should you have any questions about your bill, you still have the same options as you do now.  You can cancel this option at anytime with a ten day written notice.  Customer service is happy to answer any questions.  You can call (760) 745-5522 for further information or drop us an e-note.
 
Reading Your Water Bill - Your water bill covers a month period for both the System Operations Charge and water consumption.  Your bill is due upon receipt and will become delinquent twenty days after the billing date.  If not paid during that time, the District may initiate procedures to discontinue service until charges are paid.

 

 

FRONT OF THE BILL

Account Number: Provided by the District, your account number is your direct link to billing, rebates, water usage, and other related information.

Service Address:  Reflects where water service is rendered.

Billing Date: The date that the bill was prepared

Due Date: The day that payment if required to avoid late fees and other charges.

Meter Number: The serial number located on the face-lid of the meter which identifies your service and usage.

Meter Size: The size of your meter which influences the rate you pay for your System Operations Charge.

Read Date: The date your meter was read, ending the billing period.

Service Period: The period of time covered in the current bill.

# of Days: The number of days within the actual billing period.

Prior Read: The numbers that registered on your meter at the end of the prior billing period.

Current Read: The numbers that registered on your meter at the end of the current billing period.

Usage: The amount of water, in units, used during the current billing period, which is equal to the current billing period read less the prior billing period read.

Gal Per Day: The amount of water, in gallons,  used during the current billing period.

% Chg Last Year: A comparison of the current year's usage to the previous year's usage.

Next Allocation: The amount of water available to you during the next billing period, without incurring fines and penalties  This line item is used only during times of mandatory allocations.

Usage Last Year: The amount of water used last year during the current billing period.

Gal Per Day: The amount of water, in gallons,  used during last year during the current billing period.

Balance Due: The amount of all charges, due and payable for the current billing period.

 

 

Water Charges

MWD Water:  Costs for water, use, and maintenance for the Southern California distribution system to the San Diego County line.

SDCWA Water: Costs for transportation, supply, administration services, and emergency storage project of the San Diego County distribution system.

Rincon Water:  A portion of costs to maintain infrastructure for delivery of water to District customers.

Total Water: A sum of all water charges based on the actual amount of water registered on the meter.

 

Other System Charges

Systems Operations Charge: A monthly charge based on meter size (prorated daily) used to cover a portion of each customer's share of maintaining the District's operations and facility infrastructure.

Inactive Meter Charge: A proportionate share (50%) of the System Operations Charge for meters in inactive status.

Pumping Charge: The pumping charge is the electricity cost to deliver water to various elevations throughout the District.  This charge is billed on the amount of water that registers on your meter.

SCWA IAC Charge: SDCWA Infrastructure Access Charge - A uniform charge assessed by the SDCWA that is based upon meter size and passed directly through to SDCWA to cover certain fixed expenditures.  Visit www.sdcwa.org for more details.

Multiple Units: Charged on commercial/industrial accounts where a master meter serves multiple business units.  Saves you money by charging a basic fee on the master meter, and allocating the remainder among multiple users.  Contact the District if your building configuration changes.

 

Billing Charges

New Account Fee: A charge for establishing a customer's water account.

Frugal Users Discount: A 30% credit against the System Operations Charge for domestic customers using 6 units or less of water each month.

Payment Reminder Notice:  A letter sent to a customer if payment has not been received by 5:00 PM on the due date.

Delinquent Charge: A charge applied to the account for payments received after the due date shown on the bill.

Lock Off Notification:  A charge for delivery of a 48-hour service termination notice.

Lock-Off/Reconnect Charge:  A charge for disconnection and restoration of service required due to nonpayment of a bill.

Return Payments (Checks, Automatic Account Deductions, Credit Cards): A charge will be imposed for each payment returned by your financial institution.  Returned payments are considered as nonpayment of your water bill and if not cleared within 48-hours of the District's notification to you, your water service will be terminated.  Service will be restored upon payment of all outstanding amounts due, including a security deposit if required.

 

Disputed Billing:  A complaint of request for an investigation relating to billed charges must be made at least 48-hours prior to the due date of the bill.  These actions can be instigated in person or by posted mail at 1920 North Iris Lane, Escondido, CA 92026; by a telephone call to Rincon's Director of Finance 760-745-5522; or, by email to info@rinconwater.org.

 

 

  
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Reading Your Water Meter -  Just like the car's  odometer records the number of miles driven, your water meter records the amount of water used .   And, like the odometer in your car, your water meter is never reset.  When Rincon staff reads your water meter, the last three digits (those located in the black the box) are not used in the computation of your bill.  
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Your bill is based on units of 1,000 gallons.  For example, the meter face shown above has registered 462 units, or 462,000 gallons.  All consumption identified on your bill will be expressed in units of 1,000 gallons.

To find out how much water you actually used, subtract the number identified on your previous bill as "present reading," from the current reading on your meter.

                Example: Reading from meter above (in 1,000 gallons) . . . . .462

                                 Reading form previous bill . . . . . .. . . . . . . . . . . . . . . 437

                                 Total usage in 1,000 gallons. . . . . . . . . . . . . . . . . . .   25

 

Checking For Leaks - Does your water bill seem higher than usual?  Did you know that you can check for a leak by looking at your water meter?  Most meter faces have a tiny triangle that spins even when the smallest amount of water is passing through the meter.  By observing the triangle, which is also known as a tattle tale, you can perform a simple leak detection test with very little effort.  Try these simple steps:
 

1.  Shut of all running water inside and outside of your home.

2.  Check the tattle tale.  If it is spinning, you may have a leak.

3.  Close off the valve that provides water into the house. 

4.  If the tattle tale is still spinning, your leak is most likely within your landscape irrigation system.  If the tattle tale stops spinning, your leak is probably located in your house.

5.  Repeat test and make sure that all water is off.

6.  If you suspect a leak, try to locate and fix immediately.  You'll save time and money!

 
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Service Rules & Ordinances - The service rules, regulations, and ordinances are established by the Board of Directors.  By clicking here, this section will define both the obligations of the customer and the District  regarding water delivery compliance. 

 

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