Establishing Your New Account

Water Services

Reading Your Water Bill
Service Rules & Ordinances

The Back of Your Bill
Payment Options Reading Your Water Meter
Closing Your Old Account Checking for Leaks

 

 

Establishing Your New Account - Establishing a new account is a simple process that you can complete in person at our District office or if you have a fax machine you can complete the process over the telephone by calling (760) 745-5522.  

In order to establish your account,  we will ask you for basic information and your signature acknowledging that you will comply with the District's Service Rules & Regulations and accuracy of the information you provided. A deposit may be required before water service can begin.  District staff will inform you of the deposit amount should one be necessary.  Your water service will begin within 24 hours and you will receive your water bill on a bi-monthly basis.  Welcome to the neighborhood.  We look forward to serving you!
Closing Your Old Account - You can close your account by simply calling (760) 745-5522 and request the termination of service. You will need to provide us with a forwarding address and the date you would like service terminated.  Your water service will be discontinued within 24 hours of your request.  Any deposit on your account will be applied to the outstanding balance with the remainder sent to you in a check  or  a bill will be sent to you for any unpaid charges. Thank you for being a valued Rincon customer.
 

Payment Options - For your convenience, we accept cash, checks, direct payments, and most debit/credit cards.  Each time you receive your water bill, you will find a payment return envelope inside. You can mail in your payment, pay your account in person, phone in your debit/credit card payment, or drop your payment into the payment slot located on the front door of the District office. 

( For brevity, checks and money orders can be made out to RDDMWD.)
 

Would you like a more convenient way to pay your water bill? The Automatic Payment  Method program  may just be the answer!  You can choose automatic deductions from your checking, savings, or credit/debit card.  For checking or savings account deductions, you will need to provide a voided check with your application.   Download an application form by clicking here or use the one conveniently located on the back of your water bill.   
You will be billed shortly after the first of the month as usual.  The amount of your water bill will be automatically deducted from your checking or savings account on the fifteenth day after the billing date.  You will continue to receive a water statement so that you will always know the amount that will be deducted from your account and your current water use trends.  Should you have any questions about your bill, you still have the same options as you do now.  You can cancel this option at anytime with a ten day written notice.  Customer service is happy to answer any questions.  You can call (760) 745-5522 for further information or drop us an e-note.
 
Reading Your Water Bill - Except possibly for initial and closing billings, your water bill covers a two-month period for both meter service and water consumption.  Your bill is due upon receipt and will become delinquent twenty days after the billing date.  If not paid during that time, the District may initiate procedures to discontinue service until charges are paid.

 

Terms Used on Your Water Bill:

Billing Date: the date the bill was prepared.

Delinquent Date: the date after which an account is assessed a late charge and is subject to termination for non-payment.

Meter Charge: a bi-monthly charge covering a portion of each customer's share of maintaining the District's system.

% (Percentage) Change: compares this year's usage to that of last year's.

Please Pay This Amount: reflects all charges due as of the billing date.

Service Address:  reflects where  water service is rendered.

Service Period: the period of time covered by the current bill.

Usage Last Year:  your water consumption this time last year.

  
In cases of delinquency, you will be mailed a Final Reminder.  Your water service will be subject to termination on the date reflected on the Final Reminder if payment is: (1) not received by the District, or (2) if you have not made arrangements with the District for payment prior to that date. 
 

The Back of Your Bill - For your convenience, this page contains the definitions which can be found on the reverse side of our "regular" and "payment reminder" Water Bills. Click here to go to the Back of Your Bill

 

Reading Your Water Meter -  Just like the car's  odometer records the number of miles driven, your water meter records the amount of water used .   And, like the odometer in your car, your water meter is never reset.  When Rincon staff reads your water meter, the last three digits (those located in the black the box) are not used in the computation of your bill.  
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Your bill is based on units of 1,000 gallons.  For example, the meter face shown above has registered 462 units, or 462,000 gallons.  All consumption identified on your bill will be expressed in units of 1,000 gallons.

To find out how much water you actually used, subtract the number identified on your previous bill as "present reading," from the current reading on your meter.

                Example: Reading from meter above (in 1,000 gallons) . . . . .462

                                 Reading form previous bill . . . . . .. . . . . . . . . . . . . . . 437

                                 Total usage in 1,000 gallons. . . . . . . . . . . . . . . . . . .   25

 

Checking For Leaks - Does your water bill seem higher than usual?  Did you know that you can check for a leak by looking at your water meter?  Most meter faces have a tiny triangle that spins even when the smallest amount of water is passing through the meter.  By observing the triangle, which is also known as a tattle tale, you can perform a simple leak detection test with very little effort.  Try these simple steps:
 

1.  Shut of all running water inside and outside of your home.

2.  Check the tattle tale.  If it is spinning, you may have a leak.

3.  Close off the valve that provides water into the house. 

4.  If the tattle tale is still spinning, your leak is most likely within your landscape irrigation system.  If the tattle tale stops spinning, your leak is probably located in your house.

5.  Repeat test and make sure that all water is off.

6.  If you suspect a leak, try to locate and fix immediately.  You'll save time and money!

 
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Service Rules & Ordinances - The service rules, regulations, and ordinances are established by the Board of Directors.  By clicking here, this section will define both the obligations of the customer and the District  regarding water delivery compliance. 

 

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